В данной статье приводятся примеры стандартных и не стандартных точек контакта с потенциальными клиентами, описаны механизмы их выявления, а также приведены примеры из практического опыта работы авторов по данной теме. Дано определение понятию «клиентоориентированнсть» с точки зрения клиента, и предложены варианты, где применима данная стратегия. Поднят вопрос о качестве обслуживания и что стоит за этим пониманием для клиента, чего он ждет от сферы услуг и на что рассчитывает. В статье рассмотрены этапы анализа точек контакта, приведены примеры влияния этих точек на формирование лояльного отношения клиента к качеству услуг. 

Keywords: услуга, точки контакт, идентификация, стратегия, анализ, клиент, потребитель, контакт, точки взаимодействия, ориентация на клиента

The problem of synthesis of management by spatial orientation of GSP realized in real scale, its spatial situation providing high-precision definition in conditions of action of hindrances is considered.

Keywords: the inertial navigation system, the gyrostabilized platform, optimum control

This paper presents a comparative analysis of the effectiveness of the method Cuthill-McKee algorithm and fill-reducing ordering of a sparse matrix, based on multi-level nested dissection paradigm, developed at the Department of "Computer Science and Engineering," University of Minnesota. For short, we shall call the algorithm Cuthill-McKee CM, and the algorithm of the University of Minnesota — NodeND (Node nested dissection). This article uses a modification of the CM algorithm — RCM (reverse Cuthill-McKee), because in practice the reverse numbering index allows you to get a greater advantage than using a direct algorithm CM. The reason for using these algorithms are high speed computational algorithm, as it is necessary to solve the system proximal to the diagonal, the great acceleration of algorithms for solving FE problems using technology such as CUDA  

Keywords: finite element mesh renumbering methods, three-dimensional mathematical modeling, elasticity theory problems, finite element method, finite element meshes

the analysis of foreign researches, which consist of processes of functioning timber lorries is given. Decrease transport expenses with minimization of empty run of timber lorries and formations of rational structure of this park has been proved.

Keywords: timber lorries, functioning

Problems of theoretical issues of information supporting of the company's development strategy mechanism forming are considered. Its structure and elements reveals. The theoretical justification for the planning of the information supporting of the development strategy system through the treatment of the parameters of the environment, strategic indicators and areas of strategic decisions interaction is held. Using the principle of activity continuation is considered from the point of view of the forming of the system of accounting, control and analytical supporting for the processes of strategic management, development, implementation and adjustment of the development strategy, evaluation of its performance. Attention is given to the working out and using in strategic accounting, control, analysis and forecasting of derivative balance sheets system. We consider the nature, value and structure of strategic derivative balance sheets, their possible use in information supporting of the company's development strategy.

Keywords: strategy, strategic management, information supporting of the strategy, strategic accounting, derivative balance sheets, strategic derivative balance sheet, net assets, net sources.

The nano-catalyst ceria (CeO2), activated by Pt nanoparticles, is known for being prospective and efficient material widely used in catalysis, fuel elements, and sensors. One of the most up-to-date methods of catalysts' reasearch is X-ray absorption spectroscopy (XAS) that is sensitive to the chemical state of catalyst's active centers [1,2]. Using XAS in the fluorescense detection mode at CeL1 line with high precision we studied electronic structure of Pt-activated nanoparticles of ceria at various redox conditions. In order to detect partial X-ray fluorescence yield the emission line CeLγ3 was used, which allowed us to increase spectral resolution. We researched local atomic and electronic structure of the materials under study. Oxygen vacansies were found to appear on the nanoparticles surface of ceria at 5% CO He atmosphere. Theoretical modeling of the obtained spectra at CeL1-edge demonstrated good agreement with experiment.

Keywords: X-ray absorption spectroscopy, HERFD, XAS, Ce-based catalysts, oxygen vacansies

The article presents the results of the analysis of the known methods of measuring the quality control of construction products. 
Advantages of extending the scope of remote methods of the control by measurement including photogrammetry are listed. 
Expediency of colour-texture analysis of surfaces at the quality control of construction products is substantiated.
The field of rational application of colour-texture analysis at manufacturing supervision and field inspection of buildings and constructions is shown.  

Keywords: building structures, product quality inspection, control by measurement, organoleptic inspection, methods of photogrammetry, colour texture analysis

This paper is devoted to research of the main problems of the external and internal environment of the Russian higher educational institutions in a modern economic situation. The methods, allowing to reveal and determine system effectiveness of management by university in aspect of marketing activity of higher educational institution are offered and proved

Keywords: Competitiveness of higher education institution, marketing environment, external and internal environment of higher educational institution, marketing audit, remote monitoring

This paper studies the dependence of the ratio of prismatic strength (Rb) from cube strength (R) for high-strength concrete of classes B70 ... B110. Experiments were carried on the concrete cubes with an edge of 150 mm and prisms with a base 150x150 mm and a height 600 mm. The tendency to reduce the ratio Rb / R with increasing strength of the concrete is founded. A new relationship Rb = f (R) is offered

Keywords: high-strength concrete, physical experiment, prismatic strength, cube strength, the coefficient of the prismatic strength

In the field of the Museum exposition design in Russia and abroad considerable experience has accumulated. However currently we can state the absence of a comprehensive approach to create a coherent exposition system Exhibition – exhibition space. In this scientific article we formulated the concept of Space-graphic element. We have identified the structure, types and variants of use of space-graphic elements, as a special category of exposition tools in exhibition spaces. We have identified the main technical and compositional principles of space-graphic elements design. The use of those principles will allow organizing a coherent unity system Exposition – exhibition space. Concept of space-graphic elements is useful in the development of Museum and exposition activity.

Keywords: Space-graphic element, Museum-exhibition space, exhibition, principles of design, modularity, transformation, interactivity, integrity, structure, consistency

Key approaches are presented to the organization of effective use of land resources in article in the sphere ekologo-economic at the present stage of development of agro-industrial complex.

Keywords: profitability; land resources, agrarian environmental management, economic efficiency, ekologo-economic organization.

Research areas of the department cover the working out of energy saving measures and research investigations allowing to introduce into production:
rational algorithm of automatic temperature control system which allows to cut down expenses on fuel and energy resources consumption;
-energy saving and more reliable drive system of oil circuit breakers with a cylindrical linear motor;
-innovative lighting systems;
-discharge monitoring in aqueous medium;
-rapid early disease detection in animals via photoplethysmography and pulse curves analysis;
-automatic control system in frame area;
-methane fermentation of wastes, etc.
All these directions for research allow to increase competitive advantages of agribusiness enterprises of the Udmurt republic

Keywords: LED-light - emitting diodes; linear cylindrical induction motor; biogas units; automatic control systems algorithm; photoplethysmography; automatic temperature control system

The paper proposes a new relationship for the analytical description of the diagram «b–b» for high-strength concrete of classes C55/67 ... C90/105. The formula developed on the basis of the accepted in EU relation of Sargin and agrees well with the experimental data. A new relation of the ultimate relative deformation of concrete from the strength is developed

Keywords: high-strength concrete, physical experiment, state diagram of concrete, the stress-strain dependence in concrete, the ultimate relative deformation of concrete

One of the main advantages of digital imaging - the ability to create highly informative models of studied objects and terrain , which is achieved by the use of vector graphics primitives , as in the image plane and in the space of the stereo . Digital photogrammetry is available for many sectors of the economy , as does not require expensive equipment. However, the accuracy of the decided tasks affects the fact that the digital photographs have lower depictive properties and informativeness, with their comparison with the photographs, furthermore for their working large computational power be required.  Under the contemporary conditions ground-based stereophotogrammetrical survey, with the smaller cost of operation, allows rapidly, and also in the regime “real time”, to obtain the large volumes of information about the object being studied .

Keywords: Photogrammetry, digital image, digital cameras, ground-based stereophotogrammetrical survey, the calibration

In article mathematical formalization of concept of a lag effect of system as a whole, and in particular a lag effect of the social and economic system arising at studying of processes and the phenomena of a labor market is considered.This property allows to consider a problem of a temporary gap between operating impact and result of change of system of a labor market on this influence.

Keywords: Labor market, lap effect, optimizing tasks, economic-mathematical modeling,operating influence, social and economic system